Orders & Tracking

Welcome to the Weddingstar Orders and Tracking FAQ. Here, you can find quick answers on how to monitor your package, modify an existing purchase, and understand our fulfillment process. Browse the questions below to ensure your event supplies arrive exactly when you need them.

When will I get my order?

You can find the estimated delivery date for your order in a couple of places: At Checkout: When selecting your shipping options during checkout, an estimated delivery date is provided based on the shipping method you choose. Order Confirmation: ...

How can I track my order after it has shipped?

To track your order after it has shipped, you can: Use the Tracking Link: Click on the tracking link provided in the shipping confirmation email we sent once your order has shipped. If you no longer have that email, please follow these steps: Visit...

What if I am not home to sign for my package?

If you’re not home to sign for your FedEx package, here’s what you can do: Delivery Attempt Notice: FedEx will typically leave a delivery attempt notice if you are not available to sign. This notice will provide details on how to reschedule delivery...

When can I make changes to an order?

Once you have reviewed your order in the checkout process and clicked "Submit," your order enters our automated system, and we are unable to make any changes at that point. Please ensure that you carefully review your order before submitting it to avoid...

Can I change the personalization on my order?

Can I change my payment method on my order?

Once you have reviewed your order in the checkout process and clicked "Submit," your order enters our automated system, and we are unable to make any changes, including switching the payment method, at that point. If you need to change your payment method...

How can I cancel an order?

Once you have reviewed your order in the checkout process and clicked "Submit," your order enters our automated system, and we are unable to make any changes at that point. While we generally strive to accommodate order cancellations, it depends on the...

Can I place an order for an item out of stock?

Unfortunately, we are unable to place orders for items that are out of stock as we do not offer back orders. Expected arrival dates are estimates and may vary. However, you can click on the "Expected Arrival Date" link located under the quantity box ...

Can I place my order over the phone?

Unfortunately, we are unable to take orders over the phone due to the need for detailed personalization and order specifics. To place your order, please use our online ordering system. If you need assistance or have any questions during the ordering ...

Can you send a order as a gift?

Yes, we can definitely send your order as a gift! Here’s how it works: Invoice: We do not include the invoice in our orders. Gift Note: You can add a personalized note to the order. We offer a variety of “Thank You” cards that you can customize with...

Can I upgrade my shipping method?

Depending on how far along your order is within our warehouse, we may be able to change the shipping method. To inquire about upgrading your shipping, please contact customer service with the subject line: "Upgrade Shipping Method," or chat with us directly...

How do I place my order?

Placing an order with us is simple! Here’s how to do it: Find Your Product: Browse our website and find a product you like. Click on the product image to view more details. Many products offer choices of colors or styles to customize them for your...

How do I know if my order was placed?

To ensure your order is successfully placed, please follow these three steps: Proceed to Checkout: Once you are in your shopping cart, click on "Proceed to Checkout." Order Details Page: You will be brought to our order details page where you need...

How do I know if my order went through?

How do I use a promotion code?

To use a promotion code, follow these steps: Shopping Cart: Go to view your shopping cart. Under your products, you’ll see the text "Apply Discount Code." Click on this text to open a dropdown box where you can enter your code. After entering your...

What should I do if my order says delivered but I haven't received it?

We are sorry to hear that you haven’t received your package despite it showing as delivered. Here’s what you can do: Check Around Your Property: Sometimes packages are left in a different location than expected, such as a back porch or with a neighbor...

I don't have my order confirmation number, can you send me it?

Yes, we can definitely help you find your order confirmation number! You can email us at (info@weddingstar.com) To assist you better, when you contact us please provide us with a few details: The name and email address used to place the order The approximate...

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