Personalization & Custom Orders

Welcome to our Personalization and Custom Orders help center. Read through our guidelines to learn about customization fees, digital proofs, monogram formatting rules, and how to create the perfect custom design for your event.

Can you do a custom order?
Yes we can! Please visit our corporate ordering page and click on the "Contact Us Now" button. This will open up a form to fill out that will be sent directly to our custom products team.
What can you personalize on?
Almost everything! We offer a wide range of products that can be personalized to suit your needs. When personalization is available for a product, you'll find specific fields or options to enter your details right on the product page. Simply follow the...
What is the personalization cost?
A personalization fee is an additional charge for customizing a product with specific text, initials, or designs. This fee covers the cost of the customization process, including any special handling or equipment required. The cost varies depending on...
What is the difference between Setup fee and Personalization fee?
Setup Fee: This charge covers the cost of preparing your design for production. It typically includes creating and configuring the design file, setting up printing or engraving equipment, and other preparatory work. The setup fee is a one-time charge...
Can I get a proof of my product before I order?
For items that don’t include a preview option, we can provide a digital proof upon request. There is a $15 fee for this service, which covers the time our designers spend creating the mock-up. If you'd like to see a digital proof before finalizing your...
What are your photo upload guidelines and restrictions?
Photo Upload Policies We reserve the right to refuse printing of any photos that contain offensive, inappropriate, or illegal content. This includes, but is not limited to, images depicting nudity, explicit material, hate speech, or the promotion of ...
Can I add in more lines?
Adding more lines would make it a custom product. To request additional lines or modify the text of your product, please visit our corporate page using the top navigation menu and submit a custom order request. We’ll be happy to assist you with your ...
Can you change the location of the personalization?
Adding more lines and changing locations of text would make it a custom product. To request additional lines or modify the text/design of your product, please visit our corporate page using the top navigation menu and submit a custom order request. We...
How do you do a monogram for a couple?
The arrangement of initials in a monogram depends on the style you choose. For styles where the center letter is larger or more prominent, the traditional order is first/last/middle. For example, if your names are Mary Ann Smith, the monogram would be...
Why am I getting an 'invalid character' error when using an apostrophe?
If you encounter an error message saying "invalid character" while trying to use an apostrophe (e.g., '), and you're on a mobile device, you may need to adjust your input method. Try holding down the apostrophe key on your keyboard and select the vertical...
Can you remove the setup fee if I ordered before?
Unfortunately, we are unable to waive the setup fee, even for returning customers. The setup fee covers the time and resources required to prepare and configure the equipment used in the production of your product. As this is a necessary part of ensuring...
Can you do a monogram for 2 initials?
Unfortunately, we cannot accommodate a monogram style for only 2 initials. Monograms typically require three initials to achieve the traditional design. For 2 initials, please select a different text format and enter it as initials. If you need assistance...
How do you do a monogram for an individual?
When designing a monogram, the order of initials depends on the style you choose: Traditional Monogram with a Taller Center Letter: The initial for the last name is placed in the center and is taller than the others. The order of initials is typically...
Why do you require my design to fill the entire space, and what are the safety lines for?
We require that your design fills the entire space and have safety lines to account for any slight shifts in the printing process. The safety lines ensure that no important elements are cut off, and the bleed line helps prevent any white spaces from ...
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