Product & Ordering Help

Currently, we do not offer samples for most of our products. However, the majority of our items are available for purchase individually or in pairs, so you can order a single item to evaluate it before committing to a larger purchase. If you have specific...

You can find size measurements in bullet points under the product description for most items. For robes and other apparel, look for the “View Sizing Chart” link located under the sizing selection options.

We strive to provide accurate sizing information for all our products. Please refer to the product description and measurements provided on the product page to help gauge how the item will fit. We recommend using these details in conjunction with your...

We apologize if the information you need isn’t available on the product page. You can check the "Product Questions" tab on the product page to see if other customers have asked similar questions. If you still need more details, you can click the "Ask...

To check stock availability, enter the quantity you need on the product page. If you attempt to order more than we have in stock, a warning message will appear stating, "Quantity too large for available stock." Please note that stock levels are updated...

To find out when a product will be back in stock, go to the product page and look for the “Out of Stock - Expected Arrival Date” notice. Click on this to see the estimated restock date. If you don’t see this information, try selecting a size or color...

Unfortunately, we are unable to place orders for items that are out of stock as we do not offer back orders. Expected arrival dates are estimates and may vary. However, you can click on the "Expected Arrival Date" link located under the quantity box ...

To add multiple personalized items to your shopping cart, follow these steps: Select and Personalize: Choose the first item you want to personalize. Enter the required personalization details and set the quantity to 1. Add to Cart: Click the "Add...

The personalization fee covers the cost of customizing the product, which includes both design and text. Even if you don’t add a name, the design itself is considered a form of personalization. We start with a blank product and apply the custom design...

We provide product previews on the product pages, which serve as your proof. If an item doesn't have a preview available, we can create a digital mock-up for you, with a $15 fee for this service.

Unfortunately, once an item is discontinued, it means we no longer have it in stock and will not be restocking it.

When a base item we personalize goes out of stock, it impacts all designs printed on it. To check availability, look for a banner on the product picture that says "Coming Soon" if the item is out of stock. On the product page, you’ll find an "Out of ...