Returns & Replacements

We stand behind our products 100%. If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order to discuss a refund.* Refunds: The credit you receive will apply only to the purchase price; shipping ...

Unfortunately, we do not offer full returns on personalized products. When purchasing personalized items, you agree that the information provided is correct, including all spelling, punctuation, and capitalization, by checking the agreement box during...

Unfortunately, we do not offer exchanges. However, you can follow our return policy to return the item and then place a new order for the product you wish to exchange it for. Please refer to our Return Policy for details on how to return items. If you...

To initiate a return, please follow these steps and review our Return Policy: Review Our Return Policy: Ensure that your item is eligible for return according to our policy. Contact Customer Service: Email us at info@weddingstar.com  with the...

To submit a claim for issues such as damage or product errors, please follow these steps: Email Customer Service: Send an email with the subject line starting with "Claim" so we can prioritize your request. Include the Following Information: Your...

Once we receive your return, it usually takes 3-5 business days to process internally. After processing, a refund will be issued back to the original payment method used for your purchase. Please use a trackable shipping service for your return to ensure...

Once we issue and approve a refund, please allow an additional 7-16 business days for the refund to appear on your statement, depending on your bank’s processing times. If you have any further questions or need assistance, feel free to reach out to us...

Replacements are a priority in our system and will be processed and shipped out as quickly as possible. Typically, from the day you submit your claim to the day you receive the replacement product, it takes 3-5 business days. If you need the replacement...

If the sale was not a flash sale and your order was placed between 1-7 days before the sale, we can honor the sale price and adjust the difference for you. Unfortunately, if the order was placed more than 8 days prior to the sale, we are unable to match...