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Shop the complete range of Weddingstar products through weddingstar.com (USA). Your orders would be processed through our North American facility resulting in shorter processing times and reduced shipping costs.
WEDDINGSTAR CANADA
WEDDINGSTAR USA

Free Shipping On Orders Over $99 *North America Only

Free Shipping Details:
Please note the following exceptions will apply:
  • Free shipping applies to orders within North America only (Contiguous United States and Canada)
  • Orders that are considered remote as determined by FEDEX will be shown a remote fee at checkout

Return Policy

At Weddingstar we stand behind our products 100%. If you have received something that you're not head over heels for, contact us within 7 days of receiving your order to discuss a refund.*

The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.

*You MUST contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval.

What We Don't Offer Returns On

Due to the nature of the following products we don't offer refunds on any of the following*:

  • opened products
  • food or candy items
  • coloured decorations such as pom poms, candles, etc...
  • custom ordered items that have been personalized specifically for you
  • Finally, due to the heat of the summer, any candle orders that have shipped via ground mail in the summer months (May 1st – September 1st) are not eligible for refunds

*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped ground mail in the listed months are not applicable.

An Important Note:

Because many of our products are made with a variety of processes, colours can vary slightly from what you see in the catalogueues or online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop - many computer monitors have various colour and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding colour scheme, should they occur.

Return Process

All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted in the following ways:

  • Hours: Monday - Friday 8 A.M. to 4 P.M. MST (excluding holidays)
  • Email: info@weddingstar.com
  • Live chat on our website

Not sure what to do with your item or what is happening with your return*? Email us info@weddingstar.com or live chat from 8am - 4pm MST, Monday thru Friday, excluding holidays.


* If you are inquiring about the state of a return please email or have ready your: invoice #, the name used on the order and the shipping address the order was sent to.